Just go a size up from usual! The Live chat was very helpful, and the the lady was very courteous and patient. Thank you for taking the time to share this with us. ... Read more, I've shopped with the iconic for years, never had any issues. What should You regarding iconic vape CBDlearn? You are way ahead of so many retail shops online in this regard and for that I will encourage others to use your service and I will definitely be back. Live chat the most pathetic way of service 3 hrs wait then getting disconnected when you are top 5 on the lineStill waiting for my product still no contact from these scammers!!!!!!! Mary, We appreciate your feedback and thank you for the time you have taken to share this this with us. Provided immediate assistance with order. We definitely understand that this was not the experience you were expecting when ordering from us so we are truly sorry for this. We will always do our best to give as much information as we possibly can to ensure that we can help you with your orders when you do contact us. Love you prople, My order was shipped on 23/11, on 6/12 I sent a request for a copy of the return slip (I had computer trouble and couldn't retrieve the original from my email as I changed computers). Is this a joke? All my questions were answered in prompt time. We are really sorry to hear of this experience and would like to make sure that we can look into this to provide you with the best solution possible. There are some really poor customer service websites out there, these guys have never been one of them for me. - Lilian. When do you restock? Dear Isabella, I spent much of yesterday afternoon attempting to get in touch with your customer care team via the live chat option. We are really happy to hear of your shopping expereince with THE ICONIC and hope to see you shopping with us again soon. ... We are so happy to hear of your experience with our Customer Service team on Live chat and will be sure to share this feedback with the team. Thank you. Thank you for sharing this feedback with us! Safe to say their service levels have dropped to an all time low, if anyone has any recommendations of another online store that actually cares for their customers please let me know. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. This ‘spillover’ hough not satisfied, I wait.... 6 hours later my first order is dispatched, now I am concerned as my second one is still being processed. Very helpful staff with excellent recommendations and knowledge of the menu and specials.Food is on point. Like many other reviewers here, I also am a long standing and very loyal customer of The Iconic, and until my most recent experiences I have always positively recommended their streamlined service, returns and refunds process....however, my most recent experience has been absolutely appalling! The Iconic (Footwear): 4 out of 5 stars from 2,604 genuine reviews on Australia's largest opinion site ProductReview.com.au. I keep getting disconnected for their 2 hour wait ‘live’ chat. - Isabella, Terrible delivery experience and useless customer service. ... Read more, I will have this raised now and will have an email sent out to you shortly to address the order. We are so sorry to hear about the issue you had with your return but are glad to hear that our team was able to assist you in having that resolved. Scammers hopeless company!!! - Lilian. Although a tracking number was provided, I could see that the item stalled and has not moved with the shipping company for a month! Thank you for taking the time to share your experience.... We apologise for any disappointment caused regarding your return and enquiry with us. Guide by these missions, we will consistently focus on quality products, value for money and timely delivery. Part one arrived super quickly and ahead of schedule. I contact The Iconic right away to ask for an explanation and the person tells me they will contact the Fulfilment Centre urgently and get back to be ASAP tonight via email. We would like to have a look into this for you as soon as possible so if you could please reply back to this with your order number or an enquiry number if you also have and we'll raise it right away. Fine, I said- but, after another week of no change, I emailed and was PROMISED delivery on 4./1. We appreciate your feedback and will be sure to pass this on. We pride ourselves on providing outstanding service so we are really glad to hear that we were able to assist you with your order. 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